Refund Policy

We want you to be satisfied with RF Health. This policy sets out the circumstances under which refunds may be issued for subscription payments made to RAPDFLY PRIVATE LIMITED. Please read it carefully before subscribing.

All payments are processed securely through Razorpay. Refunds, where approved, are returned to the original payment method.

RF Health offers a 7-day free trial to all new accounts. During the trial you have full access to all platform features. No payment is required to start a trial.

Because no charge is made during the trial period, there is nothing to refund. If you wish to stop using RF Health during the trial, simply do not subscribe; no action is required and no charge will be made.

Monthly plans

Monthly subscriptions are billed every 30 days from the date of activation. Each billing period provides access to all features in your chosen plan for that period.

Annual plans

Annual subscriptions are billed once per year and provide access to the platform for a full 12-month period from the date of activation. Annual plans are offered at a discounted rate compared to equivalent monthly billing.

General rule

Subscription fees are non-refundable as a general rule. Once a billing period begins and you have access to the platform, the subscription fee for that period is considered earned. We do not provide pro-rata refunds for unused time within a paid billing period.

Notwithstanding the general non-refundable rule, we will issue a refund in the following circumstances:

Duplicate charge

If you were charged more than once for the same billing period due to a technical error, we will refund the duplicate charge in full within 7 business days of verification.

Charge after cancellation

If you were charged after successfully cancelling your subscription, and we can confirm that the cancellation was processed before the charge, we will refund that charge in full.

Significant service failure

If RF Health experiences extended, unplanned downtime or a material failure that prevents you from using the platform for more than 72 consecutive hours in a single billing period, and the failure is on our side (not due to your infrastructure, network, or browser), you may request a pro-rata credit or partial refund for the affected period. Such requests are reviewed on a case-by-case basis.

Annual plan: first 7 days

If you subscribed to an annual plan and wish to cancel within 7 days of your first annual payment (not a renewal), and you have not made substantial use of the platform (for example, not entered more than 10 patient records), you may request a full refund. This grace period is available once per customer.

The following are not eligible for a refund:

• Monthly subscription fees once the billing period has started, except in the circumstances listed above.
• Annual subscription fees after 7 days from the first payment, or if substantial use has been made of the platform during that period.
• Renewal charges for annual plans, which are treated as monthly subscriptions for refund purposes once renewed.
• Fees for periods during which you had full access to the platform but chose not to use it.
• Fees for accounts that were suspended due to a breach of our Terms of Service.
• Transaction fees or payment processing charges imposed by Razorpay, which are outside our control.

Cancellation and refund are two separate actions:

Cancellation

You can cancel your subscription at any time from the Settings page in your RF Health account. Cancellation stops future charges. Your access to paid features continues until the end of the current billing period; you do not lose access immediately on cancellation. No refund is issued automatically on cancellation (see eligibility above).

Refund request

A refund request is a separate step. If you believe you are eligible for a refund under the circumstances listed in this policy, you must contact us and request it. Cancelling your subscription alone does not trigger a refund.

To request a refund, email us at support@ppmsai.com with the subject line "Refund Request" and include:

• The email address associated with your RF Health account.
• The date of the charge you are requesting a refund for.
• The reason for your refund request, referencing the applicable circumstance from this policy.
• Any supporting information (for example, a screenshot of a duplicate charge).

Processing timeline

We will acknowledge your request within 2 business days and aim to issue a decision within 7 business days of receiving all required information.

If approved, refunds are processed through Razorpay back to the original payment method. The time for funds to appear in your account depends on your bank and typically takes 5–10 business days after we initiate the refund.

If a payment fails (for example, due to an expired card or insufficient funds), your access to paid features may be temporarily suspended. No charge is made for a failed payment.

To restore access, update your payment method and complete the payment. If you believe a payment failure was due to a technical error on our side rather than your payment method, contact us and we will investigate.

We may update this Refund Policy from time to time. When we make material changes, we will notify active account holders by email or through an in-platform notice at least 14 days before the change takes effect.

The "Last updated" date at the top of this page shows when the policy was last revised. The version of this policy in effect at the time of your payment governs refund eligibility for that payment.

For any billing or refund questions, contact us: